{"id":5115,"date":"2022-08-10T21:25:40","date_gmt":"2022-08-11T01:25:40","guid":{"rendered":"https:\/\/canhealthnetwork.ca\/?post_type=projects&#038;p=5115"},"modified":"2022-08-10T21:25:42","modified_gmt":"2022-08-11T01:25:42","slug":"automate-patient-intake-and-booking","status":"publish","type":"projects","link":"https:\/\/canhealthnetwork.ca\/fr\/projects\/automate-patient-intake-and-booking\/","title":{"rendered":"Automate Patient Intake and Booking"},"content":{"rendered":"<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"wp-block-image mb-48px\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--1024x576.png\" alt=\"\" class=\"wp-image-5116\" srcset=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--18x10.png 18w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--200x113.png 200w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--300x169.png 300w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--400x225.png 400w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--600x338.png 600w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--768x432.png 768w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--800x450.png 800w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App--1024x576.png 1024w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2022\/08\/02-Vancouver-Coastal-Health-Jane-App-.png 1201w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>The current system for patient and administrative management within acute ambulatory and community clinics is an administratively burdensome and time-intensive process, requiring staff to manually collect patient data, schedule appointments, send reminders, and also provide patients with important educational materials about the programs offered to them.<br><\/p>\n\n\n\n<p>To improve administrative workflow, Vancouver Coastal Health (VCH) has been working closely with CAN Health Network and a Vancouver-based company, Jane App, to implement a new scheduling, reminder and eform system.<\/p>\n\n\n\n<p>Jane App is a health and wellness practice management platform that provides online booking, scheduling, online intake forms, patient reminders, education information and PIPEDA compliant tele-health. The project team is exploring these features to help reduce patient no shows, cancellations and the administrative burden on clinical staff. Jane will be used in addition to manual scheduling by staff where necessary. Other features Jane App offers and out of scope for this project include: insurance management, customizable charting, and integrated payment-processing supports.<\/p>\n\n\n\n<p>Improvement areas include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Booking reminders via email and text to improve the patient experience, reduce patient no-shows &amp; cancellations, and manual reminder phone calls by staff<\/li><li>Allowing patients to self-book at date and time that works for them, improving the patient experience.<\/li><li>Improved ability for data collection and information sharing through the use of e-forms with patients and clients will positively improve appointment preparedness and intake process.<\/li><\/ul>\n\n\n\n<p>Ultimately, a more efficient appointment and communication system will translate into decreased costs, improved staff and patient experiences, and enhanced quality of care.<\/p>\n\n\n\n<p><br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"lazyblock-project-overview-Z29RYEJ wp-block-lazyblock-project-overview\"><div class=\"overview\">\n            <div class=\"overview__header\">Overview<\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-company.png\" alt=\"accompanied photo of lightbulb with gears (A)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Compagnie<\/div>\n                    <div class=\"overview__text\"><a href=\"https:\/\/jane.app\/\">Jane App<\/a><\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-edge.png\" alt=\"accompanied photo of rubik\u2019s cube (B)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Edge<\/div>\n                    <div class=\"overview__text\"><a href=\"http:\/\/www.vch.ca\/\">Vancouver Coastal Health <\/a><\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-technology.png\" alt=\"Technology icon\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Type de technologie<\/div>\n                    <div class=\"overview__text\">Practice Management <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-year.png\" alt=\"accompanied photo of clock (C)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Ann\u00e9e du projet<\/div>\n                    <div class=\"overview__text\">2022<\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-status.png\" alt=\"accompanied photo of graph(D)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Statut<\/div>\n                    <div class=\"overview__text\">En cours<\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The current system for patient and administrative management within acute ambulatory and community clinics is an administratively burdensome and time-intensive process, requiring staff to manually collect patient data, schedule appointments, send reminders, and also provide patients with important educational materials about the programs offered to them. To improve administrative workflow, Vancouver Coastal Health (VCH) has  [&#8230;]<\/p>\n","protected":false},"featured_media":5116,"template":"","class_list":["post-5115","projects","type-projects","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automate Patient Intake and Booking - CAN Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canhealthnetwork.ca\/fr\/projects\/automate-patient-intake-and-booking\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automate Patient Intake and Booking - CAN Health\" \/>\n<meta property=\"og:description\" content=\"The current system for patient and administrative management within acute ambulatory and community clinics is an administratively burdensome and time-intensive process, requiring staff to manually collect patient data, schedule appointments, send reminders, and also provide patients with important educational materials about the programs offered to them. 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