{"id":5537,"date":"2023-03-07T17:27:08","date_gmt":"2023-03-07T22:27:08","guid":{"rendered":"https:\/\/canhealthnetwork.ca\/?post_type=projects&#038;p=5537"},"modified":"2023-11-12T22:00:09","modified_gmt":"2023-11-13T03:00:09","slug":"online-appointment-scheduling-for-ease-and-access","status":"publish","type":"projects","link":"https:\/\/canhealthnetwork.ca\/fr\/projects\/online-appointment-scheduling-for-ease-and-access\/","title":{"rendered":"Online appointment scheduling for ease and access"},"content":{"rendered":"<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"wp-block-image mb-48px\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-1024x576.png\" alt=\"\" class=\"wp-image-5585\" srcset=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-18x10.png 18w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-200x113.png 200w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-300x169.png 300w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-400x225.png 400w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-600x338.png 600w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-768x432.png 768w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-800x450.png 800w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room-1024x576.png 1024w, https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2023\/03\/02-Health-PEI-and-Skip-the-waiting-room.png 1201w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p> <\/p>\n\n\n\n<p>Many clinics across the country are recognizing the need to incorporate online booking into their practice management. With patient demand often outweighing staff resources, a quick and streamlined way to book and reschedule appointments is needed to alleviate administrative burden.<\/p>\n\n\n\n<p>Health PEI\u2019s Provincial Laboratory Services were experiencing a considerably high volume of patient calls, resulting in difficulty accessing appointments. On a mission to improve patient access and scheduling, Health PEI is working closely with Charlottetown-based Skip the Waiting Room to offer a convenient platform for patients to book laboratory services appointments online. The new service will make it faster and easier for people to find available appointments to schedule laboratory testing and complete pre-screening questionnaires in advance.<\/p>\n\n\n\n<p>By incorporating online scheduling in addition to call scheduling, improvement areas include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allowing patients to self-select an appointment date and time that works for them, improving the patient experience<\/li>\n\n\n\n<li>Booking reminders via email and text to improve patient experience and reduce patient no-shows and cancellations<\/li>\n\n\n\n<li>Reducing call volume by 50%<\/li>\n\n\n\n<li>Alleviating administrative workload in clinics<\/li>\n<\/ul>\n\n\n\n<p><br>Ultimately, this will allow the provincial laboratory services to fully manage their clinics and offer a convenient way for clients to interact with their services.<\/p>\n\n\n\n<p><br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"lazyblock-project-overview-Z29RYEJ wp-block-lazyblock-project-overview\"><div class=\"overview\">\n            <div class=\"overview__header\">Overview<\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-company.png\" alt=\"accompanied photo of lightbulb with gears (A)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Compagnie<\/div>\n                    <div class=\"overview__text\"><a href=\"https:\/\/skipthewaitingroom.com\/\">Skip the Waiting Room<\/a><\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-edge.png\" alt=\"accompanied photo of rubik\u2019s cube (B)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Edge<\/div>\n                    <div class=\"overview__text\"><a href=\"https:\/\/www.princeedwardisland.ca\/en\/topic\/health-pei\">Sant\u00e9 \u00ce.-P.-\u00c9.<\/a><\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-technology.png\" alt=\"Technology icon\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Type de technologie<\/div>\n                    <div class=\"overview__text\">Practice Management <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-year.png\" alt=\"accompanied photo of clock (C)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Ann\u00e9e du projet<\/div>\n                    <div class=\"overview__text\">2022<\/div>\n                <\/div>\n            <\/div>\n            <div class=\"overview__item\">\n                <div class=\"overview__icon\">\n                    <img decoding=\"async\" src=\"https:\/\/canhealthnetwork.ca\/wp-content\/uploads\/2021\/04\/overview-status.png\" alt=\"accompanied photo of graph(D)\">\n                <\/div>\n                <div class=\"overview__detail\">\n                    <div class=\"overview__bold\">Statut<\/div>\n                    <div class=\"overview__text\">Termin\u00e9<\/div>\n                <\/div>\n            <\/div>\n        <\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Many clinics across the country are recognizing the need to incorporate online booking into their practice management. With patient demand often outweighing staff resources, a quick and streamlined way to book and reschedule appointments is needed to alleviate administrative burden. Health PEI\u2019s Provincial Laboratory Services were experiencing a considerably high volume of patient calls, resulting  [&#8230;]<\/p>\n","protected":false},"featured_media":5585,"template":"","class_list":["post-5537","projects","type-projects","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online appointment scheduling for ease and access - CAN Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canhealthnetwork.ca\/fr\/projects\/online-appointment-scheduling-for-ease-and-access\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online appointment scheduling for ease and access - CAN Health\" \/>\n<meta property=\"og:description\" content=\"Many clinics across the country are recognizing the need to incorporate online booking into their practice management. With patient demand often outweighing staff resources, a quick and streamlined way to book and reschedule appointments is needed to alleviate administrative burden. 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