TxtSquad and CAN Health Team Up to End Phone Tag in Health Care

May 15, 2025 (Oakville, ON) – The CAN Health Network is proud to welcome TxtSquad, a Canadian company reshaping how healthcare providers connect with patients through AI-powered secure, two-way SMS messaging.

For many patients, the first barrier to care is simply getting in touch with their healthcare providers. Long phone queues, voicemail backlogs, and missed callbacks can cause confusion, anxiety, and delay. These outdated systems also put unnecessary strain on healthcare staff juggling phone calls, scheduling, and follow-ups.

TxtSquad offers a scalable solution: let patients text.

Fully compliant with Canadian healthcare and privacy regulations, TxtSquad integrates seamlessly with existing clinic phone systems to enable secure, real-time communication between patients and healthcare staff. Whether confirming appointments, rescheduling, asking questions, or receiving important notifications, patients can connect directly—eliminating long hold times and phone tag.

Already active in 10 clinics across Newfoundland and Labrador, TxtSquad has improved patient navigation, increased both patient and staff satisfaction, and reduced no-shows by up to 80%.

Now, through its partnership with the CAN Health Network, TxtSquad is expanding its impact by collaborating with NL Health Services. Together, they’re piloting the platform in the bariatric surgery unit, where clear and timely communication is key. The project will evaluate how SMS-based engagement can improve post-operative care and patient satisfaction.