June 26, 2025 (Oakville, ON) – The CAN Health Network is excited to team up with Lime Health, a Quebec-based digital health company revolutionizing how health organizations gather and act on patient feedback to improve care experiences and outcomes.
Collecting meaningful patient input is critical to drive continuous improvement in health care delivery. Yet, traditional feedback methods – often generic, infrequent, and difficult to analyze – fall short of capturing the depth and nuance of patient experiences. This can lead to missed opportunities to improve services, as well as challenges in meeting quality and accreditation standards.
Lime Health addresses this challenge with a smart, multilingual patient engagement platform designed to make survey collection timely, relevant, and actionable. By combining intuitive design, real-time analytics, and seamless EHR integration, Lime Health helps health care providers listen to their patients at the right moment, with the right questions. From hospital discharges to virtual visits, Lime Health enables providers to deliver customized, mobile-friendly surveys that are easy for patients to complete – whether in English, French, or other languages.
Clinicians and administrators receive immediate, digestible feedback, enabling them to respond to concerns, celebrate staff successes, and refine care pathways without delay. For patients, Lime Health offers a direct voice in their care journey. By making it easier to share experiences and receive follow-up communication, patients feel heard, valued, and more engaged in the care process. The platform also complies with provincial and federal data privacy standards, ensuring patient responses remain secure and confidential.
Through the CAN Health Network, Lime Health is running commercialization projects with leading health care organizations across the country, to evaluate the platform’s ability to increase patient response rates, improve service delivery, and support health system transformation driven by real-world patient input.
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