Yukon Hospital Corporation is seeking a solution that leverages technology to automate and expedite the collection, tracking, and interpretation of patient experience data, to clearly identify areas of improvement and support the enhancement of care.
To qualify for a CAN Health project, the company must have its headquarter in Canada and/or the majority (>50%) of the company owned by Canadians and/or significant economic impact to Canada including a high Canadian job creation potential, >70% of contract value to Canada (for distributors of a non-Canadian solution), independent autonomy over business operations and product development (for subsidiaries, affiliates or distributors), current presence (office(s) and client(s)) and can benefit from the CAN Health Network. Priority will be given to companies that meet all eligibility criteria.
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Problem Statement: Yukon Hospital Corporation is searching for a solution that leverages technology to automate and expedite the collection, tracking, and interpretation of patient experience data, to clearly identify areas of improvement and support the enhancement of care. Previous methods of its data collection and interpretation consist of several limitations & inefficiencies, which would currently fail to deliver a comprehensive solution while consuming the few resources the organization has remaining. Being able to collect specific patient experience metrics has a direct impact on the improvement of patient care.
Objectives: Implementing a patient experience survey administration system that can collect, track, and interpret data in real-time would better both the staff and patient experience and work to support the overall improvement of the organization. This member within our network expects the conservation of resources, adoption & utilization of the solution by both patients and providers, and ultimately, the identification & extraction of actionable steps toward quality improvement from the patient experience data collected.
Essential (mandatory) outcomes
The proposed solution must:
- Create operational efficiency (reduce resource demands or not create additional resource demands)
- Be well utilized by patients and providers
- Support quality improvement and other operational needs
- To procure, define requirements, risk/impacts and costs
The maximum duration for a project resulting from this Challenge is: 9 months.
In the past, Yukon Hospital Corporation has historically surveyed patients on their experience. While “satisfaction” rates had usually been high, the organization’s teams struggled to find meaningful ways to report and action improvements based on the data collected. With the recent increase in patient complaints/feedback, which does seem to provide the organization with valuable data, Yukon Hospital Corporation needs a clear measurable and directional indicator of current patient experience to support the effectiveness of its quality improvement activities, as it has a direct impact on patient care and the latter’s improvement.
Yukon Hospital Corporation’s previous methods of data collection, tracking, and interpretation are limited and inefficient, and would not fail to deliver a viable and comprehensive solution to this problem, especially within today’s market.
Optimizing this firm’s entire patient experience survey administration process through a designated software/ technology would better both the staff and patient experience by creating convenience and efficiency, and work to support the overall improvement of the organization via the recognition and extraction of actionable steps through the gathering of relevant, specific, and quantifiable data.