June 23, 2020 – HAMILTON, ON – The COVID-19 pandemic has highlighted the need for strong collaboration and clear communication among healthcare providers, particularly when it comes to vulnerable older adults. A unique partnership is creating a digital link between hospital and long-term care (LTC) homes to ensure clear, accurate information flows quickly and easily between the two healthcare providers when transferring patients, to reduce the potential for delays or errors in care. The intent is to improve health outcomes for older adults transferred between hospital and long-term care.

For hospital patients going to a LTC home, this means their hospital team will be able to send medical information to their LTC team – directly from the hospital system to the LTC home. The same will be true in reverse for residents of a LTC home going into hospital.

This fast, bi-directional exchange of medical information will bring many benefits, in terms of speed and accuracy of information. This is also important now more than ever as we are faced with the challenges of a pandemic.  COVID-19 has struck many residents of Ontario’s long-term care homes, prompting partnerships with hospitals to provide assistance and making the direct and rapid exchange of information between hospitals and LTC homes even more important to enable patient-centred care. While this initial project will focus on local Hamilton healthcare providers, the intent is to develop a successful digital tool to support hospital/LTC transitions across the province to improve the health outcomes of LTC residents. A large-scale improvement of this kind will be of interest to the recently announced independent commission into Ontario’s long-term care system.

St. Joseph’s Healthcare Hamilton (SJHH) and St. Joseph’s Villa in Dundas are the hospital/LTC partners in the project. Both already partner under St. Joseph’s Health System (SJHS), a leader in integrated care, creating this unique opportunity to test a cooperative pilot project.

The third partner is Canadian based PointClickCare, the leading cloud-based technology partner to North America’s LTC industry. They are providing the solution, known as Harmony, to make this integration possible.

The project is funded in part by the CAN Health Network, as an innovative Canadian technology project developing solutions to address important challenges in our healthcare system. The CAN Health Network was created in July 2019, as a result of a Federal Government investment totaling $7 million, of which the Federal Economic Development Agency for Southern Ontario (FedDev Ontario) and Western Economic Diversification Canada (WD) each contributed $3.5 million. This investment established the Network in Ontario and the West, with expansion to the East, Quebec and the North to come.

Healthcare systems across Ontario often operate under different digital health record systems. For patients transferred between these healthcare institutions, it can result in paper-based transfer of information, written notes and potential delays in relaying and taking action on important medical information. Having an integrated care coordination platform can reduce the potential for medication errors, difficulties in obtaining an accurate diagnosis, delays in treatment and care, and readmissions to hospital.

The purpose of the pilot project is to connect various hospital health information systems with long-term care homes to enable better information sharing to support care coordination and delivery. Following the pilot, the hope is to expand the solution to other healthcare providers across the province and Canada. Not only will this help with the transfer of COVID-19 patients from LTC to hospital, but it will also enable broader goals around integrated care and information sharing, which are fundamental to the success of the newly created Ontario Health Teams. Additionally, this could also help reduce both the number of unnecessary emergency transfers and the time that residents may be waiting for information and treatment.

A multi-disciplinary team from across SJHS will work with PointClickCare, which provides the cloud-based digital health information system used at St. Joseph’s Villa, to enable the secure two-way exchange of patient data with Dovetale (Epic), the hospital information system used at SJHH.

Once the benefits of the project are evaluated, the team hopes to expand the initiative to the other 13 LTC homes in Hamilton that use PointClickCare’s cloud-based platform, and then to many more long-term and acute care facilities across the country.

If the pilot is successful, additional hospitals and LTC homes in the CAN Health Network will be able to procure PointClickCare. This will not only strengthen healthcare across the nation but will also contribute to the growth of PointClickCare and additional job creation in Canada.


“The partnership created with the CAN Health Network, PointClickCare and St. Joseph’s Health System showcases Canadian talent in supporting our older adults in long-term care homes,” said Dr. Dante Morra, Chair of the CAN Health Network. “This initiative will help strengthen our healthcare system by addressing healthcare challenges like COVID-19 while helping Canadian innovators like PointClickCare scale faster across Canada.”

“This is one example of how we can improve communication between healthcare providers in our own community to make sure no one falls through the cracks,” says Dr. Alistair Ingram, Chief of Medicine at SJHH. “Having shared systems that talk to one another is a step towards the future of healthcare, where we see seamless connections between regional healthcare providers and easily accessible patient information wherever the patient is being cared for.”

“We know transitions between long-term care and hospitals can have the potential for medication errors and poor communication can hurt older adults,” says Dr. Hugh Boyd, Medical Director at St. Joseph’s Villa. “When transferring care many of us will try to send thorough information or call directly to receiving physicians, but this can sometimes result in over 100 pages being sent either electronically or via fax. This will eliminate clinicians wasting time sorting through fragmented data and allow more time to focus on caring for patients. This will save time and save lives.”

“St. Joseph’s Health System is pleased to partner with CAN Health Network and PointClickCare to enable ‘One Digital Health Record’ for our patient and residents,” says Fraser Edward, VP Partnerships at SJHS Centre for Integrated Care. “Clinicians need seamless and secure access to the right information, at the right time, within their Patient-centred Information Systems. Through this initiative we will be evaluating how PointClickCare Harmony solution can meet this important requirement and enable SJHS to better support older adults in long-term care and community settings.”

“To support person-centered care, blind handoffs of patient information are simply no longer viable,” says BJ Boyle, Vice-President and General Manager of Post-Acute Insights, PointClickCare. “Innovative providers like St. Joseph’s Health System understand that with the right technology, they can gather, interpret and act on timely insights to improve the patient journey across multiple care settings.”

“Thanks to the support of the CAN Health Network, this great example of homegrown innovation will be able to help even more Canadians,” says the Honourable Mélanie Joly, Minister of Economic Development and Official Languages and Minister responsible for the Federal Economic Development Agency for Southern Ontario.

“Canadians are innovative and entrepreneurial. Through the CAN Health Network, our government is helping entrepreneurs access networks of support and customers in Canada – turning more innovative ideas into Made-in-Canada success stories, like PointClickCare,” says the Honourable Mary Ng, Minister of Small Business, Export Promotion and International Trade.


 Elaine Mitropoulos, St. Joseph’s Healthcare Hamilton & St. Joseph’s Villa
[email protected]
(905) 870-3583

 Ryan Degen. PointClickCare
[email protected]

About CAN Health

The CAN Health Network is a Canada-first approach to technology adoption. It will help break down barriers to scaling in the healthcare system and provide an environment for companies to succeed to their full potential. It was created in July 2019, as a result of a Federal Government investment of $7 million to start the Network in Ontario through the Federal Economic Development Agency for Southern Ontario (FedDev Ontario) and the West, through the Western Economic Diversification Canada (WD) with expansion to the East, Quebec and the North to come. To learn more about the CAN Health Network, visit canhealthnetwork.ca.

 About PointClickCare

PointClickCare Technologies Inc. helps long-term care and retirement providers gain the confidence they need to navigate the new realities of value-based healthcare – optimizing financial and operational health, attracting and retaining the right staff, and connecting to the right partners and insights needed to effectively manage and mitigate risk. Recognized by Forbes as one of the Top 100 Private Cloud Companies and recipient of the 2020 Microsoft Health Innovation Award, PointClickCare leads the way in creating cloud-based environments where providers, patients, and payers eliminate data silos between care settings, connecting stakeholders to meaningful insights. With a suite of fully integrated applications powered by an interoperable, mobile friendly, and regulatory-compliant electronic health record and revenue cycle management platform, PointClickCare helps care providers connect and collaborate within their care network. Globally, over 21,000 Long Term Care, senior living communities, and home health agencies use PointClickCare today, making it the North American healthcare IT market leader for the LTPAC industry. For more information on PointClickCare’s software solutions, please visit www.pointclickcare.com.

 About St. Joseph’s Healthcare Hamilton
St. Joseph’s Healthcare Hamilton (SJHH) is a leading research and academic health science centre located in the heart of Hamilton, Ontario. It is a pioneer of the Integrated Comprehensive Care model, a leader in patient-centred care, and a major provider of mental health and addiction services, respiratory care and kidney care, in addition to other acute care, surgical and outpatient services at its three distinct sites. St. Joseph’s Healthcare Hamilton, a proud member of St. Joseph’s Health System, is a teaching hospital affiliated with the world-renowned McMaster University. Learn more at www.stjoes.ca.

 About St. Joseph’s Villa

St. Joseph’s Villa is one of Ontario’s largest and most innovative long-term care homes. Located in historic downtown Dundas, we are proud to be the second largest organization in the St. Joseph’s Health System. Continuing the mission and legacy of the Sisters of St. Joseph of Hamilton, we are proud to serve our community. Learn more at www.sjv.on.ca.

Media Contact:

For all media inquiries, please contact
Jacqueline OrnelasCommunications & Partnerships Advisor
[email protected]  and 416-456-8032

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